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How to fill the SPR form?

Even though the utmost effort has been devoted to making this software package as complete and flawless as possible, unexpected problems may always occur. In order to ease the handling of problems you may encounter, you are kindly requested to use a Software Problem Report SPR form (ESA PSS-05-0 Issue 2 - February 1991) designed according to ESA Software Engineering standards and in particular the OM Phase (Operations and Maintenance phase).

0. SPR HEADER INFO

This header must show the information in order to identify the SPR, the user, the date and the involved software :

  • the version of FRAMES-2: located at the FRAMES-2 main program popup,
  • the SPR number : the SPR identifier is allocated by the FRAMES-2 team and cannot be filled by the form,
  • the originator : name and company of the user who discovered the problem,
  • the date : date when the problem has been encountered.

1. SOFTWARE ITEM TITLE

As explained by the What is FRAMES-2? main page, the FRAMES-2 software is composed of separated modules. These modules are called SOFTWARE ITEMS and must be identified.

2. SOFTWARE ITEM VERSION

Each software item is identified by a version, a release number, displayed on the main popup window when the module is starting. Please, note this version and fill the corresponding area into the form.

3. PRIORITY

Please, indicate the software problem priority:

  • critical : the involved feature can not be performed. Any workaround can be done, and the situation is blocked. The software item has to be fixed in order to perform the feature/calculation,
  • urgent : the involved feature can be performed using a work around,
  • routine : the involved feature can be performed by the software item, but the problem causes inconvenient troubles.

4. PROBLEM DESCRIPTION

Please, provide a problem description as clearer as possible, allowing the FRAMES-2 team to reproduce the problem in site. If possible, join all involved files when sending the form.

5. DESCRIPTION OF ENVIRONMENT

Indicate the environment (operating system) where the problem has been encountered. Select in the list, the involved system by clicking on the corresponding button ( ).

6. RECOMMENDED SOLUTION

If possible, the user can propose a solution to fix the problem or to improve the software. The FRAMES-2 team will investigate the feasibility of a such recommended solution. When the SPR will be available into the SPR list (after the software review board), the selected recommended solution area will be updated accordingly.

7. SOFTWARE REVIEW BOARD DECISION

This area can not be filled by the user by this form. The decision will be quoted by the FRAMES-2 team during the software review board.